Summary about the role

<aside> 💡 We are looking for a dedicated Customer Relationship & Success Manager with experience in quality and regulatory compliance in MedTech to join our team in Berlin or Vienna. This role focuses on ensuring the success and satisfaction of our large and mid-size medical device manufacturer clients. As a key member of our customer success team, you will build long-term relationships, drive customer happiness, identify business opportunities, and help clients maximize the use of our software. Proficiency in German and English is essential (additional languages a plus) along with a willingness to travel up to twice a month.

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Why Flinn?

• We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.
• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.
• Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

What’s in it for you?

• Join a fast-growing, well-funded European startup backed by experienced founders and investors.
• Be part of a mission-driven health-tech company whose work directly improves people’s lives.
• Take end-to-end ownership of core operational processes that keep the company running.
• Play a key role in scaling Flinn, shaping how operations work as we grow.
• Work in a high-trust, low-ego environment with autonomy and clear ownership.
• Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.
• Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.
• Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
• Grow in a professional, high-standard environment that supports long-term personal and career development.

Your contributions to our journey:

• Build and maintain long-term relationships with large and mid-size medical device manufacturers.
• Ensure customer satisfaction by addressing needs and concerns promptly.
• Onboard new customers and provide comprehensive training on our software.
• Identify future business opportunities, including cross-sell and up-sell potential.
• Define, track, and own success metrics to measure customer satisfaction.
• Serve as the primary point of contact for customers, addressing their queries and concerns.
• Willingness to travel up to twice a month to meet with customers and attend industry events.

What you need to be successful:

• Proven experience in Customer Success roles or medical or pharmaceutical compliance-related roles, such as Clinical or Regulatory Affairs Management
• Fluency in German and English, both written and verbal, additional languages are a plus
• Strong communication skills and the ability to build relationships with diverse stakeholders.
• Willingness to travel up to twice a month.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Knowledge of medical device industry and compliance requirements.
• Proficiency with CRM software and customer success tools.