About the role

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We're looking for a Senior Customer Relationship & Success Manager to join our growing team at the intersection of Solution Engineering and Customer Success. Our mission is simple: to deliver the best customer experience our customers have ever had, and this role sits at the heart of that.

In the first 6 months, you'll operate as a Senior IC, owning key customer relationships and refining our onboarding and success practices. Over time, you'll take on a team lead responsibility within our Customer Solutions team, while remaining hands-on as an IC, because we believe the best leaders stay close to the work they're optimising.

This is a great fit if you thrive in a hybrid IC/lead role, genuinely care about MedTech, and want to help shape how we build our customer org at an exciting stage of growth.

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Why Flinn?

• We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.
• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.
• Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

What’s in it for you?

• Join a fast-growing, well-funded European startup backed by experienced founders and investors.
• Be part of a mission-driven health-tech company whose work directly improves people’s lives.
• Take end-to-end ownership of core operational processes that keep the company running.
• Play a key role in scaling Flinn, shaping how operations work as we grow.
• Work in a high-trust, low-ego environment with autonomy and clear ownership.
• Enjoy flexible working hours, remote flexibility, and regular team time in Vienna.
• Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.
• Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
• Grow in a professional, high-standard environment that supports long-term personal and career development.

Your Contributions to Our Journey

• Own a portfolio of strategic accounts in the European region - driving adoption, retention, and expansion
• Lead annual business reviews and success planning with stakeholders from end users to C-level
• Identify upsell and cross-sell opportunities, partnering with the AE team to drive them forward, with ownership over customer satisfaction, usage, and retention metrics
• Refine and drive efficiency of our onboarding processes while maintaining an excellent customer experience, and systematically drive user adoption through automation
• Prioritise with key customers to ensure satisfaction and surface actionable insights for product development
• Grow into a lead role of the Customer Solution team: driving best practices, coaching the team, managing escalations, and identifying product development needs, while continuing to operate as a strong IC

What You Need to Be Successful

Must-Have

• 5+ years in Customer Success, Account Management or Sales in a B2B SaaS environment
• Proven track record of managing accounts and driving net revenue retention growth through renewals, upsells, and cross-sells
• Strong consultative skills. You listen well, understand what customers actually need, and connect that to outcomes
• Experience in an account management or hybrid Customer Success / Solution Engineering role with real commercial responsibility
• Someone who genuinely enjoys being a hands-on IC and energised by staying close to the customer process you're helping to shape and impro
• Strong communication skills in English and ideally fluency in German.

Strong Plus

• Experience in MedTech, digital health, or regulated healthcare